Refund policy
At Miruna, we take great care to ensure every piece meets our quality standards. Please review our Returns and Exchanges Policy carefully before placing your order.
Returns Eligibility
Returned items must be:
- Unworn, unwashed, and unused
- Free from dirt, dust, hair, makeup stains, fragrances, smoke, or any foreign odours
- Returned with all original tags, hygiene stickers (if applicable), and original packaging intact
Returns that do not meet these conditions may be rejected and sent back to the customer.
The following items are non-returnable and non-refundable:
- Pre-order items
- Made-to-order items
- Made-to-measure items
- Altered or customised items
Return Timeframes
UAE, GCC & UK
Returns must be initiated within 7 days of delivery
Rest of the World
Returns must be initiated within 14 days of delivery
Shipping & Return Charges
UAE, GCC & UK
Original delivery charges are non-refundable.
An additional AED 25 return fee will be deducted from the amount refunded to the customer.
For example, if the original delivery charge was AED 35, a total of AED 60 will be deducted from the refund:
AED 35 original delivery charge
AED 25 return fee
Any additional charges incurred in connection with the return may also be deducted where applicable.
Rest of the World
Customers are responsible for arranging and paying for international return shipping.
All return shipping costs, customs duties, taxes, import/export charges, courier fees, and any other related charges are the responsibility of the customer and are non-refundable.
Miruna is not responsible for returned parcels lost or delayed in transit. We recommend using a tracked and insured shipping service.
If a shipment is held in customs for more than 14 days and subsequently returned to Miruna, any costs incurred in connection with the return will be deducted from the amount due to the customer.
In such cases, store credit only may be issued.
How to Initiate a Return
To request a return, please email our Customer Care team with:
Your order number
Reason for return
Once your return request has been approved, you will receive detailed return instructions by email.
Items should not be returned before receiving return approval and instructions from our Customer Care team.
Faulty or Damaged Items
If you believe your item is faulty or damaged, please notify us within 48 hours of receiving your order.
Please provide your order number together with clear photos or videos showing the issue.
All claims are reviewed by our Quality Control team.
You will receive confirmation by email once the review has been completed.
Sale Items
Sale items are non-refundable.
Processing Time
Returns are processed within 7 days of receiving the returned item(s)
You will normally receive confirmation regarding your return or exchange request within 48 hours of submitting it
Refund processing times may vary depending on the original payment method and payment provider
Any applicable delivery, return, customs, or other non-refundable charges will be deducted before the refund is issued.
Final Notes
Miruna reserves the right to refuse any return or exchange that does not comply with this policy.
Miruna also reserves the right to reject items that show signs of wear, washing, alteration, damage, fragrance, makeup, or improper handling after delivery.
This policy does not affect any statutory rights available to customers under applicable law.